Bhartte Kapoor respects your privacy and is committed to protecting the personal information you provide when you use our website, contact us, book a session, purchase a service or otherwise interact with us.
This Privacy Policy explains what information we may collect, how we may use it, when it may be shared and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
* Name
* Email address
* Phone number and/or WhatsApp number
* Messages, enquiries and queries
* Information provided while making an appointment or requesting a service
* Order, booking and transaction details
* Information reasonably necessary to provide the requested services
We may also collect limited technical or usage information where necessary for website operation, security, analytics and improvement of our services.
2. How We Use Your Information
The information collected may be used for:
* Responding to enquiries and customer support
* Processing bookings, orders and payments
* Providing requested services
* Sending appointment, booking, order and service updates
* Communicating with you regarding your interactions with us
* Sending promotional and marketing communications where permitted and where applicable consent has been obtained
* Improving our products, services and customer experience
* Maintaining website security and preventing misuse
* Complying with applicable legal and regulatory requirements
3. WhatsApp Communications
Where you provide your phone or WhatsApp number and opt in to communications, you consent to receiving transactional, service-related and promotional communications from us through WhatsApp, subject to applicable law and platform requirements.
These communications may include appointment confirmations, reminders, service updates, responses to enquiries, relevant information and promotional communications.
4. Data Sharing
We do not sell or rent customer information to third parties.
Where necessary to provide, operate or improve our services, customer information may be shared with trusted third-party service providers, including providers of:
* CRM services
* Analytics
* Cloud storage and infrastructure
* Payment and transaction processing
* WhatsApp API/BSP services
* Communication services
* Website, technology and IT services
* Other service providers engaged to support our business operations
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable contractual, security and legal requirements.
5. User Consent
By voluntarily providing your contact information, including your phone or WhatsApp number, and opting in where applicable, you consent to our contacting you for transactional, service-related and promotional purposes through the communication channels you have provided.
You may withdraw consent for promotional communications at any time.
6. Opt-Out
You may opt out of promotional WhatsApp communications at any time by:
* Replying “STOP” or “UNSUBSCRIBE” to the relevant WhatsApp communication; or
* Contacting us at hello@bharttekapoor.com or through WhatsApp at +91 99100 93804.
Please note that opting out of promotional communications does not necessarily prevent us from sending essential transactional or service-related communications, such as information relating to an existing booking or service.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Provide our services;
* Maintain appropriate business and transaction records;
* Resolve disputes;
* Comply with legal, accounting or regulatory obligations; or
* Protect our legitimate business interests.
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.
8. Data Security
We use reasonable administrative, technical and organisational security measures intended to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Third-Party Services and Platforms
Our services may involve third-party platforms, including communication, payment, analytics, CRM, cloud and WhatsApp-related service providers.
Those providers may process information in accordance with their own applicable terms and privacy policies.
We do not control the privacy practices of independent third-party platforms.
10. Legal Compliance
We seek to comply with applicable data protection and privacy laws and relevant requirements governing the handling of customer information, including applicable requirements relating to WhatsApp and Meta communication services.
11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information, withdrawing consent where consent is the legal basis for processing, and objecting to or restricting certain communications.
Requests may be made using the contact details provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
Any revised version will be published on this website with an updated Last Updated date.
13. Contact
For privacy-related questions, requests or concerns:
Email: hello@bharttekapoor.com
WhatsApp: +91 99100 93804