This Cancellation and Refund Policy (“Policy”) governs the cancellation of appointments and refund of payments for services offered by Bhartte Kapoor.
A. Cancellation Policy
1. Client-Initiated Cancellations
Cancellations made at least 72 hours prior to the scheduled session shall be eligible for rescheduling or partial refund, as deemed appropriate.
Cancellations made less than 72 hours before the session may not be eligible for refund.
2. No-Show
Failure to attend a scheduled session without prior notice shall be treated as a “no-show” and the client shall forfeit any rights to refund or rescheduling.
3. Rescheduling
Requests to reschedule must be made at least 48 hours in advance and are subject to availability.
The Service Provider is not obligated to accommodate last-minute changes.
B. Refund Policy
1. General Rule
All payments are non-refundable, except in circumstances where the Service Provider cancels the session or where an exception is expressly approved under this Policy.
2. Service Provider-Initiated Cancellations
If a session is cancelled by the Service Provider due to unforeseen events or technical issues, the client shall be entitled to a full refund or the option to reschedule.
3. Digital Products
Purchases of digital goods or session recordings are final and non-refundable under any circumstance.
4. Exceptional Circumstances
In case of genuine emergencies, including medical emergencies, refund or rescheduling may be considered at the sole discretion of the Service Provider, subject to documentary proof.
C. Refund Processing
Approved refunds will be processed within 7–14 business days to the original method of payment, subject to the applicable payment provider’s processing timelines.
D. Contact and Grievance Redressal
If you have any questions, concerns, cancellation requests or refund-related grievances, please contact us:
Email: hello@bharttekapoor.com
WhatsApp: +91 99100 93804
Requests should include sufficient booking or transaction details to enable us to identify the relevant service.
E. Policy Updates
This Policy may be updated from time to time. Any revised version will be published on the website with an updated Last Updated date.